About the Course
As maintenance professionals we know the importance of maintenance to our organization goals and objectives. The difficulty is in translating the overall company strategy to a meaningful measure of performance. The old saying is that if you can't measure it, you cannot manage it is as true for performance as for anything else. Much of what is meant by performance often appears to be immeasurable. It's OK looking at how things happened after the event and traditional measures can do this. What a manager needs is a much more dynamic, real time view of performance as it happens. People are central to this and qualities like motivation, confidence, leadership and perception are what is needed to be understood. But before we can use them we need to understand what these measurements are all about.